Company details
DutchCreekBags is registered at the Chamber of Commerce in Utrecht under number 70539200. VAT number NL090231600B01. Bank: IBAN NL94INGB00041683

Ordering products
To order products from the website, in stock or custom made, you can contact DutchCreekBags via the contact form or send an e-mail to info@dutchcreekbags.com. Customer will receive a response within 4 working days.

An agreement between DutchCreekBags and the customer comes about after an order has been placed and the sales price including shipping costs has been paid.
In the case of a custom-made product, the agreement is considered definitive if written agreement has been reached about the agreements regarding the product to be made and a deposit of 30% of the purchase price has been transferred to DutchCreekBags. The remaining amount must be paid before the customized product is delivered. The customer receives an additional invoice for this.

Delivery times
After an order has been placed by the customer, this payment will receive the purchase price, the shipping costs and the account number on which payment can be made. After receipt of the amount, an invoice is sent for the competition administration.
After receiving the payment, a product that is in stock is sent within 2 working days. If this is not feasible, let us know this to the customer. Is there rush in, then we look of communication delivery is possible.
The delivery time of products that are commissioned and made to measure is variable but can be assumed to be 3-6 weeks. Further agreements are made in consultation with the customer.

Certificate of authenticity
As a sign that the product was made manually by DutchCreekBags in the Netherlands, a certificate of authenticity is delivered. For products that die in a limited edition or are to be made as a single copy, the order of the specimen is indicated on the certificate.

All prices are stated on the website are in euros, including VAT but excluding shipping costs.

The customer is responsible for specifying the correct address to which the product must be sent. A different delivery address or shall with regard to gift packaging is necessary, but must be clearly stated in the mail.

Shipping and shipping costs
Products are sent with PostNL and with track and trace. Shipping within the Netherlands is from € 150.00 at the expense of DutchCreekBags. The customer can send the product by registered mail at an additional cost. When importing the customer’s foreign costs

Return or exchange of the product must be reported within 14 days. It must be sent back within 21 days. The product must be returned undamaged and in its original packaging (with packing slip). If everything is received in good order, the purchase amount will be returned to the customer within 4 working days. The costs of the shipment are for the costs of the customer. Insufficient stamped packages will be refused.
Customized products cannot be returned and exchanged. Contact can be contacted with DutchCreekBags, in order to inquire to what extent adaptation of the product is still possible.

Guarantee and Quality
The products are made with great dedication and craftsmanship with the expectation that these will last longer. We give a 12-month warranty on seams, stitching and haberdashery on all products. This is repaired free of charge or when it is no longer possible, exchanged for a new (comparable) copy. After this period of 12 months, the costs of any repair for the buyer.

DutchCreekBags is not liable, if and to the extent that its obligations cannot be fulfilled due to force majeure. Force majeure means any strange cause, as well as any circumstance, which in reasonableness should not be at its risk, for example illness, transport problems, delays in customs and malfunctions in the internet and email traffic.

All disputes of DutchCreekBags with the sales are governed by Dutch law, to which these general terms and conditions supplement, and insofar as provisions of mandatory nature do not oppose this, as a derogation.

Change of conditions
DutchCreekBags is authorized to make changes to these conditions. These changes take effect at the announced time of entry into force. DutchCreekBags will inform the buyer of the changed conditions in time.